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Technical Service Specialist (8508)

DeLaval

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Technical Service Specialist (8508)

DeLaval Waunakee, WI

$56k-77k (estimate)

Full Time 2 Months Ago

Save

DeLaval is Hiring a Technical Service Specialist (8508) Near Waunakee, WI

VMS Technical Support Specialist

Location: Waunakee, WI

For 140 years, DeLaval has been driving progress in milk production by innovating solutions for dairy producers around the globe. We are a team of passionate professionals committed to making sustainable food production possible. Working with our dealers across North America, we offer integrated solutions of milking systems, consumables and services to help dairy producers address challenges in animal welfare, food safety, farm profitability, and work efficiency.

At DeLaval, we prioritize our people and their safety. We pride ourselves on our culture of thinking and acting as One DeLaval. We also empower our people to Make Things Happen, and encourage Setting Direction.

BASIC FUNCTION

The VMS (Voluntary Milking System) is a robotic unit that milks cows. The VMS Technical Support Specialist, is responsible for providing installation, start-up, preventative maintenance, and technical troubleshooting support for DeLaval dealers that sell and support VMS systems.

RESPONSIBILITIES

Assist the DeLaval dealers with installation, start-up, preventative maintenance, and troubleshooting of VMS systems and related equipment
Log and respond to calls and tickets via the VMS helpdesk phone line and ticketing system
Staff the 24/7/365 VMS helpdesk for urgent troubleshooting assistance during your turn in the rotation
Support field technicians with latest up-to-date technical information
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Direct unresolved issues to the next level of support personnel
Other duties assigned by the VMS Technical Support Manager

REQUIRED SKILLS / COMPETENCIES

Strong communication skills

Ability to work independently
Knowledge of hydraulic, pneumatic, electrical, electronic and vacuum systems
Knowledge of dairy industry is a plus
Computer skills:
- Advanced Windows user
- Linux experience is a plus
Ability to speak Spanish is a plus
50-75% Travel may be required within the USA, some international travel as needed

EXPERIENCE / BACKGROUND

BSc/BA in Engineering, Agriculture or related discipline or 5 years of experience as a field service technician
experience in the dairy industry is a plus

DeLaval is an Equal Opportunity employer

Job Summary

JOB TYPE

Full Time

SALARY

$56k-77k (estimate)

POST DATE

03/27/2024

EXPIRATION DATE

05/25/2024

WEBSITE

delavalcorporate.com

HEADQUARTERS

Ceres, NY

SIZE

200 - 500

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